An incredible opportunity has arisen for a Tenant Liaison Officer to join a national Property Services contractor. You will ideally have previous experience in a similar position within construction and your main role will be to implement and co-ordinate the on-site liaison function before, during and after major refurbishment works programmes; ensuring full customer satisfaction.
Ensure implementation of all Company Policies and Procedures
Develop effective working relationships with client representatives including housing department
Visit each resident prior to work commencing to introduce and communicate the scope of works
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices
Arrange appointment for surveys and works
Manage complaints in line with our complaint's procedure
Previous customer experience
Understanding of construction in social housing
Previous TLO experience within construction
IT Literate with MS Office
Current and valid UK driving licence
If you would like to discuss, please do call RGB Recruitment Exeter and ask for Nicky Harris.