Communications Assistant

Communications Assistant
📍 Ipswich
💰 £14.00 per hour
🕒 3–4 month contract

We are currently recruiting for a Communications Assistant to support a busy highways business based in Ipswich.Reporting to the Communications Manager, you will play a key role in delivering both proactive and reactive communications, acting as a point of contact for public enquiries and complaints while helping to improve customer experience and service perception.

Key responsibilities include:

• Handling enquiries and complaints from the public and stakeholders
• Supporting communication projects and campaigns
• Monitoring customer feedback
• Assisting with internal and external communications
• Supporting stakeholder engagement and operational teams

The ideal candidate will have:

• Experience in a customer facing role 
• Strong communication and interpersonal skills
• The ability to handle complaints professionally and empathetically
• A proactive and organised approach

This is a great opportunity for someone with a passion for customer service and communications to gain experience within a high-profile public service environment.